Diagnostics

From time to time, we may ask you to collect information in logs or open the system to remote connection in order to fix an issue. You are always in control of what you share, and nothing here is on by default.

Analytics and diagnostics

In Settings you will find an Analytics and Diagnostics panel with a set of switches. Each one covers a different kind of information: your devices, any that are not responding, recent errors, system resources, and how long things have been running. They are all off to begin with, and you choose which, if any, to turn on. When one is on, that information is shared with Sensa to help us support you. Turning a switch off stops it again.

Remote support

If a problem is easier for us to look at directly, we may ask you to let us connect to your system remotely. This is controlled by a consent switch that stays off until you turn it on, so no one can reach your system without your say-so. Turn it off again once we are done.